Complimentary tickets are useful for sponsors, volunteers, VIPs, or anyone you want to attend at no charge. This guide explains how to create and deliver them.
Open Online Orders
- Log in to the FrontDoor+ Event Dashboard.
- Select EVENTS, then select your event.
- Select ONLINE ORDERS from the event menu on the left.
Open the FrontDoor+ Event Dashboard
This is where you create new orders, including complimentary orders.
Create a complimentary order
1. Select NEW ORDER.
2. Choose the tickets, add-ons, and bundles you want to provide.
3. Enter the guest’s name and email address. All other fields are optional.
If one guest is receiving several complimentary tickets, you can include them in one order.
Deliver the complimentary tickets
After creating the order, choose one of these options:
Send by email through FrontDoor+
- FrontDoor+ emails the tickets directly to the guest
- You can add a custom note before sending
- This is the easiest option for most situations
Download the tickets
- Download the tickets as a PDF
- Email them using your own message or print them for gift bags, VIP envelopes, or in-person pickup
Leave the tickets unsent
- The guest’s name is added to the digital guest list
- The guest can be checked in by name using the Scanner App
- This is useful for intimate events or private lists where scanning a ticket is not required
All three options create valid complimentary tickets that appear correctly in reporting.
Tips for complimentary tickets
- Issue the tickets before event day so guests have time to open them
- Double-check the email address for spelling errors
- Resend tickets at any time from the ONLINE ORDERS screen
- Remember that complimentary tickets count toward your total capacity
