Looking for your tickets? Start with our ticket lookup tool. It is usually the fastest way to find your order.
Step 1: Use the Find My Tickets tool
Use this tool before contacting support.
You will need:
- The email address used at checkout
- The last four digits of the credit card used at checkout
If we find tickets for that email address, you can:
- Add your tickets to your phone wallet
- Resend the ticket email
- Download your tickets
This is almost always faster than waiting for support.
Step 2: Check your inbox
Search your inbox for:
- tickets@frontdoorplus.com
- FrontDoor+
- Tickets
Some email providers sort messages into other folders. If you use Gmail, also check Promotions, Social, and Updates.
Check your spam or junk folder. If your ticket email landed there:
- Mark it as Not spam
- Move it back to your inbox
- Add tickets@frontdoorplus.com to your safe senders list
Check your Apple or Google Wallet
All FrontDoor+ events support Apple and Google Wallet. If you selected Add to Wallet during checkout, your ticket may already be saved on your phone.
Still cannot find your tickets
Contact us only if:
- The Find My Tickets tool did not find your tickets
- You no longer have access to the email address used at checkout
- You may have typed your email address incorrectly during checkout
- You did not pay by credit card
