Thank you for volunteering as a cashier. This guide explains how to use the FrontDoor+ POS App to accept debit, credit, mobile wallet, and cash payments.
Recording whether a guest paid by card or cash helps organizers understand which tickets are most popular. This information is useful for grant applications and planning future events.
Watch the walkthrough video
Download the app
Apple Devices: Download from App Store
Android Devices: Download from Google Play
Your event organizer may provide a device with the app already installed. Ask before your shift begins.
Log in
- Open the FD+ POS App.
- Enter the PIN provided by the organizer.
- If the device is already signed in, the app will skip the PIN screen.
Turn on and connect the card reader
The WisePad 3 card reader must be turned on before accepting card payments.
- Turn on the card reader.
- Open the POS App.
- Look for the orange exclamation-mark reader icon. If it turns to a green checkmark, the reader is already paired.
- Select Reader from the bottom menu.
- Press the power button on the card reader so its serial number appears on the screen.
- Match the serial number in the app with the last four digits printed on the back of the reader or shown on the reader screen.
Start an order
- Select the Order icon at the bottom of the screen.
- Use the plus or minus buttons to change the quantity of tickets or items.
- Select Review with the item count to check the order before taking payment.
Take payment
Card or mobile wallet
- Confirm the amount on the Review screen.
- Ask the guest to tap or insert a card, or tap a phone when the reader activates.
Cash
- Enter the amount the guest gives you.
- Return the amount of change shown by the app.
Finish the sale
- For card or mobile wallet payments, wait for the Payment Approved message
- For cash payments, confirm that the entered amount is correct
- Select Finish to close the order and return to the main screen
A receipt can be emailed if the guest asks for one. Most events do not require printed receipts.
Tips for success
- Stay calm and take your time. The app guides you through each step.
- To reset the reader, use a paperclip to press the small reset button beside the USB port for five seconds, then reconnect it in the app.
- If pairing fails, close the app, turn the reader off and on, then reopen the app.
- Keep the phone fully charged when using your own device. The card reader typically lasts all day.
- Record every payment, including cash, so organizers can reconcile the totals accurately.
- Greet guests with a smile. You help set the tone at the entrance.
