---
title: Event Day Volunteer Checklist
description: Thank you for volunteering. This checklist will help you prepare for your shift, welcome guests, and keep the lines moving. Most volunteers use a FrontDoor+ device provided at the gate. Some events use personal phones. Your organizer will tell you…
url: "https://frontdoorplus.com/help/event-day-volunteer-checklist/"
updated: "2026-09-10"
category: Event Volunteers
---

# Event Day Volunteer Checklist

Thank you for volunteering. This checklist will help you prepare for your shift, welcome guests, and keep the lines moving.

Most volunteers use a FrontDoor+ device provided at the gate. Some events use personal phones. Your organizer will tell you before your shift if you need to use your own phone.

## **Before you arrive**

- Wear comfortable shoes and clothing suitable for the weather
- Charge your phone if you will be using it
- Review instructions from the organizer
- Confirm your shift time and where to meet your team lead

## **When you check in**

- Meet the organizer or gate lead
- Pick up the FrontDoor+ scanner or POS device unless you are using your own
- Confirm whether you are scanning, handling POS or cash, or greeting guests
- Ask where to store personal items
- Locate the nearest washroom and water station before you need them

## **Before the gates open**

- Open the FrontDoor+ Scanner App or FrontDoor+ POS App
- Confirm that you are logged in
- Check the device battery
- If using a card reader, turn it on and confirm it is connected
- Complete a sample scan or payment if the organizer provides one
- Review the event's ticket types, such as Adult, Youth, and Weekend Pass
- If wristbands are used, review which colours match each ticket type
- Ask the team lead what to do when a guest asks a question you cannot answer

## **During your shift**

- Greet guests with a friendly smile
- Scan tickets or take payments confidently
- Ask guests to have tickets ready to keep the line moving
- Enter cash sales accurately when working at POS
- Call the team lead immediately if something stops working
- Stay patient during busy periods
- Drink water and remember to stretch

## **Quick scanning tips**

- Ask guests with phone tickets to increase the screen brightness
- Avoid scanning in direct sunlight when possible
- Hold the device steady for one second while it reads the QR code
- Do not worry about solving every issue. The organizer is there to help.

## If a guest cannot find a ticket

Ask for the guest's name and use Find a Guest in the Scanner App.

## **When your shift ends**

- Tell the team lead that you are finished
- Return rented devices and equipment to the team lead
- Report any issues you noticed during the shift
- Thank the other volunteers and enjoy the event if you are staying

## **Thank you**

Volunteers are the heartbeat of community events. Your time keeps everything running smoothly and helps guests have a great experience. The FrontDoor+ team is grateful for everything you do.